Report a problem
From Account, customers can open an order-linked request, choose a category and follow its status without sending sensitive details by email.
- Defect or non-conformity
- Transport damage
- VibeCore issue
- Privacy or retention request
Adults only.
FCV LAB is intended exclusively for adults. This confirmation is an age gate, not an identity check.
FCV LAB / AFTERCARE
Support continues, after delivery.
This page describes the planned software process for defects, complaints and support. Final duration, remedies and conditions will be published after legal and technical review.
Assessment and remedy
An authorised operator reviews the order, lot, QC and problem description. Replacement, repair, refund or another remedy requires a recorded, auditable decision.
Recall and safety
Lot, product version and module remain traceable for targeted communication. No recall or safety claim is automated without an authorised owner.
NEED CLARIFICATION?
CONTACT FCV LAB